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50 Ways to “Wow” Your Customers

When it comes to customer retention each of us is keenly aware of the need to deliver to and satisfy our customers, but what’s “Wowing” about? Wowing is a lesson that I learned from my neighbor, Jim. Jim, his wife Kim, their twin daughters and dog moved in next door 5...

Beginning With the End in Mind

When we talk growth I suspect that most of you envision selling more new equipment. I appreciate that view. A couple of years ago a distributor that represented 18 different manufacturers told me that I’d be his friend for life if I could figure out how to keep those...

The Hard Part

The hard part isn’t knowing what to do to grow your distributorship’s revenue. You’ve already got most of that figured out. The hard part is knowing how to do it.  That’s the part that bothers you most. If you don’t know how to do it, then how can you be sure that we...

The Institutional Imperative

In a letter to Berkshire Hathaway’s shareholders, dated March 2, 1990, Warren Buffett introduced a concept he referred to as the Institutional Imperative. Since he introduced the ideas, hundreds of articles, many of them scholarly, have been written about his...